Terms & Conditions

This transactional website was designed for tattoo and piercing professionals who wish to place an order online. It is intended for individuals aged 18 and over only.

ACCOUNT CREATION

When creating your user account, you will be asked to choose a password. To prevent any misuse of your account, please make sure to keep this password confidential. Don’t hesitate to change it if there is a change in the staff member responsible for placing orders or for any other reason.

PRICE

All prices displayed on this website are in Canadian dollars. Prévention Hygie reserves the right to change the prices of the products offered at any time, without prior notice.

ACCEPTED PAYMENT METHODS

We accept payments by cheque, cash, Visa, and MasterCard. All orders are payable upon delivery when delivered by the Prévention Hygie team. If the merchandise is shipped via a carrier such as Canada Post or others, payment must be made by Visa or MasterCard. Unfortunately, we do not accept PayPal.

DELIVERY METHOD (ONLINE STORE)

In-store pickup is not available. However, this option is enabled when ordering through the online store to allow you to complete your transaction without any issues. Delivery fees, if applicable, will be added to the invoice based on the shipping method and the region concerned.

PAYMENT METHOD (ONLINE STORE)

We recommend always selecting “Payment upon receipt.” In the case of a delivery outside the Greater Montreal area, we will contact you to inform you of the shipping fees. Payment can be processed at that time.

SHIPPING FEE CALCULATOR (ONLINE STORE)

Typically used for deliveries outside the Greater Montreal area, this option has been disabled. It only accounted for the rates of a single carrier, while we work with several. This allows us to offer you the best possible price for the delivery of your order.

DELIVERY TIMES

Deliveries are made Monday to Friday, typically within 48 hours for deliveries within the Greater Montreal area. For shipments handled by a carrier, the usual delivery time is 2 to 4 business days. This may vary depending on product availability and your region. Deliveries are made on weekdays only, from Monday to Friday inclusive. In the case of a longer delay, we will contact you within 24 hours of your order to inform you of the extended delivery time. You may then modify your order if needed.

Prévention Hygie will deliver to the address you provided when placing your order through the online store.

For urgent orders, please contact us by phone at 514-690-1418.

OUT OF STOCK

Prévention Hygie does not guarantee the immediate availability of ordered items. In the event of an out-of-stock item, we will contact you to provide a delivery timeline. You will then have the option to:

  • Cancel the item from your order.

  • Replace the unavailable item with a similar product.

  • Cancel your entire order.

RETURN OF MERCHANDISE

Returns will be at the customer’s expense.
No returns will be accepted in the following cases:

  • Item marked as non-returnable on the online store

  • Special order for a customer

  • Item that is no longer manufactured or discontinued

  • Item not in its original packaging or if the packaging is damaged or soiled

  • Item not in perfect resalable condition

A restocking fee of 10% may be charged to the customer.
Refunds will be issued by Prévention Hygie upon receipt of the merchandise, provided it is in perfect condition for resale.